Q: Why do we need 211?
Without 211, vulnerable populations—such as non-English speakers, low-income individuals, and families in crisis—often give up long before they find help.
The Bay Area’s vast spectrum of community services is complex. Without 211, many people make 7 to 8 phone calls to get the help they need.
211 is a critical tool in times of disaster. Expanding 211 in the Bay Area now is crucial preparation for the next major earthquake or disaster.
211 offers tremendous economic benefits for our region. These savings come in the form of reduced non-emergency calls to 911 and more efficient human services planning due to enhanced data collection—just two of 211´s many benefits.
Q. Why can’t I reach 211 from my phone?
If you need help now and can’t dial 211, please dial 800-273-6222.
If you are calling from a cell phone, 211 may not be accessible through your service provider. 211 is accessible for callers with Cingular, Sprint, MetroPCS and T-Mobile cell phone service.
If you are calling from work, because 211 is a relatively new dialing code in Northern California, it may not be accessible from the phone systems of certain organizations, which may have restrictions on outgoing calls. Contact your technical department as they will need to change the permissions in the phone system to allow 211 dialing access.
Q. What is the status of 211 service in California?
The California Alliance of Information and Referral Services (CAIRS) maintains the latest information about the status of 211 service in California. To find information about 211 coverage across the nation, visit 211us.org.
Q. How can I support 211?
Make a donation to United Way, which operates 211 in Marin, Napa, San Francisco, San Mateo and Solano Counties.
Urge Congress to bring HR211 to a vote
The Calling for 211 Act would provide Federal funding for 211 and encourage support of it nationwide. Call your members of Congress and encourage them to support the Act. Click to learn more.
